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My battery is not working?
Make sure your battery is charged. Make sure it is properly locked on it's place. Make sure the keys are properly inserted on the battery, and on the correct position. Important suggestion regarding the keys: Make sure to take the key off the battery and store it in a safe place. If the keys get lost, you will have to replace the battery at your charge. For Battery range: Please check the tires pressure every week, and be sure to have 65 PSI.
My display is not turning on?
Please make sure to press the power button and hold it for 20 seconds.
For more video instructions on your e-bike operation, please enter here. For technical support, please fill up the form or call us at 1-800-473-3262.