All BES E-Bikes come with a 24 month warranty that covers manufacturing defects in materials or workmanship on the battery, motor and display.
This warranty applies only to the original registered owner of the BES bicycle and is not transferable. It is important that you register your new electric bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.
IN ORDER TO ACTIVATE YOUR BES E-BIKE WARRANTY, Please REGISTER YOUR BIKE HERE.
- Batteries, displays and motors are warranted to be free from defects in materials or workmanship for a period of twenty-four (24) months from the purchase date. After the warranty period has expired, you may purchase spare and replacement parts by contacting us.
- Replacement Batteries (if provided) are warranted to be free from defects in materials or workmanship for a period of twelve (12) months from the delivery date.
Please note that while we at BES make every effort to provide our customers with the best shopping experience, there may be issues during shipping. If any parts happen to be damaged during shipping, BES will send a replacement part at our expense and will work with you or the bike shop of your choice to fix the issue.
For any parts under warranty that will need to be replaced within the 48-month time frame, EVELO will cover the cost of regular ground freight to the customer.
BES E-BIKE WARRANTY LIMITATIONS:
This warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, the installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold, damage or failure due to accident, misuse, abuse, or neglect, labor charges for part replacement or changeover, or bikes used for competitive events or commercial activities (such as rental, demo), or outside of the recommended parameters including but not limited to exceeding the maximum recommended rider weight (depending on the bike model), or failing to follow the recommendations for owners.
BES is not responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other possible theory.